Terms & Conditions

Welcome to The Pilates! Please read and understand the following terms and conditions that govern your use of our services. By accessing our classes and facilities, you agree to comply with these terms:

1. Cancellation Policy:
1.1. THE PILATES has a 12-hour cancellation policy. Failure to cancel within this period will result in the full charge of the session with no refund.
1.2. Sessions are non-refundable, non-transferable, and non-redeemable for cash value.
2. Activation and Validity:
2.1. New sessions must be activated within one week from the date of payment.
2.2. THE PILATES reserves the right to limit the number of active sessions and members.
3. Fee Changes:
3.1. Session fees are subject to change without prior notice.
4. Insurance Coverage:
4.1. Members are responsible for maintaining personal and updated health/medical insurance coverage.
5. Age Requirement:
5.1. Clients must be 16 years of age or older to book a session. Participants below this age are not permitted to participate in classes.
6. Lockers and Personal Belongings:
6.1. Lockers are available for your convenience.
6.2. THE PILATES is not responsible for any stolen or lost items left unattended.
7. Attire and Equipment:
7.1. Members must wear appropriate training attire before exercising.
7.2. Pilates socks are mandatory for all reformer classes.
7.3. For safety reasons, gym bags are not allowed in the studios.
8. Schedule and Trainer Changes:
8.1. Schedules and trainers are subject to change without prior notice.
9. Cameras and Recording Devices:
9.1. Cameras and recording devices are not allowed on THE PILATES premises.
10. Mobile Phone Usage:
10.1. Mobile phones are not allowed during group fitness classes, in any studios, or on training platforms. In case of an emergency, please inform our team, and they will securely hold your mobile phone.
11. Membership Cancellation:
11.1. THE PILATES Management reserves the right to cancel memberships without refund in the event of disrespectful or offensive behavior towards THE PILATES employees or other members.
11.2. Non-compliance with THE PILATES rules and regulations will result in automatic membership cancellation with no refund.
12. Booking and Cancellation Privileges:
12.1. Bookings for classes can be made up to 3 days in advance to secure your preferred class.
12.2. Cancellations made within less than 12 hours or no-shows will result in the deduction of a point from your package, in accordance with our terms and conditions.
12.3. Three no-shows (including late cancellations) within one week will result in a 3-day suspension of your booking privileges. During this suspension, you will be unable to attend previously booked classes or make additional session bookings.
 
Please note that these terms and conditions are subject to change. It is your responsibility to review them regularly for any updates. If you have any questions or concerns regarding these terms and conditions, please contact our team for clarification.
 
Thank you for choosing The Pilates!